Birmingham Disabled Facilities

Facilities for Those with Special Needs

Birmingham International Airport tries to ensure their disabled passengers are able to travel as comfortably and hassle free as possible. Facilities for disabled travellers include:

• Wheelchairs available on request



• Easy access to facilities on the ground floor and signposted lifts to other levels



• Toilet facilities for the disabled are provided throughout both terminals as well as in the Multi-Storey car park. Keys are held for this facility in the Multi-Storey car park control room



• Purpose built lift vehicle offering assistance with embarkation and disembarkation of aircraft



• MINICOM system installed at the Terminal 1 Airport Information Desk. Special MINICOM number: +44 (0) 121 767 8084



• Staff able to communicate using sign language available at Information Desk



• Induction Loop System which amplifies announcements for passengers wearing hearing aids



• 'Deaf Alerter' system, a small hand held unit which alerts the user in the event of a fire alarm

Disabled Parking

There are disabled spaces available in the Short-Stay car park close to the terminal building if your stay is less than two hours. Parking for longer periods is available in the Multi-Storey car park. If you need assistance from here there is an 'Assist' button at the entrance/exit to car parks.

Advice

To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements at the airport or during the flight, to be made.

Wheelchairs are available on request and if you require assistance from check in you should advise your airline or travel agent when booking. If you require assistance prior to check in please contact the Airport Information Desk: +44(0) 121 767 7798/9 (24 hours) or the Customer Services Department: +44(0)121 767 7154 (office hours) for this to be arranged.

Tips for Disabled Air Passengers

You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.

Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.

Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.

For comprehensive information about disabled air travel visit Flying with Disability.