Birmingham Disabled Facilities
Facilities for Those with Special Needs
Birmingham International Airport tries to ensure their disabled passengers are able to travel as comfortably and hassle free as possible. Facilities for disabled travellers include:
- Wheelchairs available on request
- Easy access to facilities on the ground floor and signposted lifts to other levels
- Toilet facilities for the disabled are provided throughout both terminals as well as in the Multi-Storey car park. Keys are held for this facility in the Multi-Storey car park control room
- Purpose built lift vehicle offering assistance with embarkation and disembarkation of aircraft
- Staff able to communicate using sign language available at Special Assistance Information Desk
- Induction Loop System which amplifies announcements for passengers wearing hearing aids are available around the terminal
Assistance at the airport is provided by OCS Ltd and you can get in touch with the helpdesk directly on 0121 767 7878
There are disabled spaces available in the Drop and Go area close to the terminal building and if your stay is less than one hour it's free. Parking for longer periods is available in the Multi-Storey car park. If you need assistance from here there is an 'Assist' button at the entrance/exit to car parks.
To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements at the airport or during the flight, to be made.
Wheelchairs are available on request and if you require assistance from check in you should advise your airline or travel agent when booking.
Tips for Disabled Air Passengers
You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.
Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.
Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.