Birmingham Airport Special Assistance

Making your way through the airport can be tough at the best of times, but even more so if you have mobility, sight or hearing restrictions. For this reason, OCS is on hand to offer a range of special assistance at Birmingham Airport. If you require any special assistance during your journey through Birmingham Airport, please contact them on 0121 767 7878, or on assisted.travel@birminghamairport.co.uk.

Birmingham Airport Special Assistance Services

• There are induction loop systems in various locations around the terminal as well as staff trained in sign language.
• 7 help points throughout the terminal and car parks
• All toilets within Birmingham Airport have disabled facilities, and a dedicated Changing Places toilet can be found in the Departure Lounge, not far from the WHSmith Book Store. Please note that if you would like to have access to this, you will need to prearrange it with OCS in advance of your arrival.
• All security staff are trained to be sympathetic to passengers with reduced mobility and a private search area is available if you would prefer.
• Although you are able to travel with your own mobility equipment*, you can also hire a courtesy electric mobility scooter from OCS. Please contact them to book.
• For anyone travelling with a Hidden Disability, please contact OCS as per the above information to inform them. They will be happy to provide you with a discreet lanyard to notify staff that you may require additional assistance or consideration at security.

Special Assistance Help Points

Help Points are available at key arrival locations to connect you directly with the airport’s Assisted Travel Host team. Assistance is typically provided within 30 minutes.

• Premium Set Down Car Park: Located near the designated disabled parking spaces.
• Car Park 1: On the ground floor, close to disabled parking bays.
• Car Parks 2 & 3: Ground floor, near disabled parking areas.
• Car Parks 4 & 5: Accessible shuttle bus services to the terminal are available; Help Points provided.
• Drop Off Car Park: Positioned near the entry and exit barriers.
• Birmingham International Railway Station: Located on the first floor, next to the Air-Rail Link entrance.
• Outside the Terminal:
  • One Help Point between Entrance C and the Arrivals door
  • Another Help Point between Entrances B and C

To request assistance, press the intercom button at any Help Point to speak with a member of the Assisted Travel Host team.

Disabled Parking for Blue Badge Holders

• Premium Set Down Car Park: Blue Badge holders receive 30 minutes of free parking. To claim this, present your Blue Badge and vehicle registration at the NCP Customer Service Cabin before exiting. Standard charges apply after 30 minutes.
• Car Parks 1, 2, 3, and 5: These car parks have Blue Badge bays on the ground floor, with lift access to upper levels. Standard parking rates apply.
• Car Park 7: Offers disabled bays and a complimentary, wheelchair-accessible shuttle bus for pre-booked customers.
• Drop Off Car Park: Blue Badge bays are available, but Premium Set Down is recommended for free 30-minute access.
• Offsite Parking: Check directly with offsite providers for accessible options. Many, including Airparks, offer wheelchair-friendly shuttle buses and assistance.

Additional Accessibility Facilities

• Assisted Travel Desk: Located on the terminal ground floor, between Costa and SPAR. This is the main service point for special assistance.
• Terminal Accessibility: The airport is fully wheelchair accessible, with ramps, wide pathways, accessible toilets, and reserved seating throughout.