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Terminal merger plan at Birmingham

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Page last updated: 29th Jan 2010 - 03:42 PM

Birmingham Airport is planning to merge its two terminals, following a reduction in passenger numbers over the past year. The move is set to improve the customer experience and attract more people to the airport.

Passenger numbers fell by 5.5% in 2009 compared to 2008. Although last year was particularly tough for the airline industry, this was a blow to the airport and it is hoping this new move will be able to help turn things around. £13 million is to be invested in the new facility which will improve efficiency for passengers.

The work on the terminals will have many benefits for customers. It will result in a much bigger security search area, as well as a larger arrivals area for meeting and greeting. There will also be improved shopping facilities and better catering services for travellers.

This new project comes at the same time that another project is nearing completion. The authorities are in the middle of a £1.5 million project to merge the four control rooms, which should be up and running by March.

The CEO of Birmingham Airport, Paul Kehoe, said that the goal for 2010 was to “improve the passenger experience” and create a smoother journey through improving the overall efficiency of the airport. He also confirmed that £200 million would be spent over the coming decade on improving the facilities of the airport to help it double the number of passengers it can process by 2018.

Having said that, he confirmed that 2010 was likely to be another difficult year for the airline industry.

Comments - 3

1. Wayne Orwin

7th Feb 2010 - 11:15 AM

Your airport must be the most dangerous in the country, the only one where you can not drop people off at the door. the only one which charges for trolleys and not retrieve the money when returned.
What if - you arrive from abroad with no english money and no euros - will the airport pay damages for injuries caused but having to carry heavy bags ?

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2. Wayne Orwin

7th Feb 2010 - 11:18 AM

I will not be returning to Birmingham Airport - EVER
I will use a user freindly airport from now.

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3. Petrina J Hughes

23rd Jun 2010 - 09:11 AM

Mr Orwin is incorrect. Luton Airport makes the same charges and it is also impossible to drop anyone off without having to pay to do so and if it is raining you get wet into the bargain.

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